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Store Policies |
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All of our policies are located here on this page, including our privacy, shipping, warranties and returns for Sierra Sale and our product manufacturers. Privacy PolicyYour privacy is very important to us. Please read the following if you are concerned about your privacy when viewing web pages or ordering items on our site, and how your personal information is used. What is personal information? Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. Information We CollectWhen you register we ask for information including your name,address, phone number and email address. Information SharingSierra Sales does not rent, sell, or share personal information about you with other people, companies, or organization. CookiesSierra Sales's web site uses cookies only to retain and use your personal information to enhance your experience using our site. The cookie retains your name, address, phone number,email address, and other orders that you have placed on our site in order to make future orders run smoothly. You do not need to have a cookie installed onto your computer to view our site, only to purchase products. Shipping Service for Our Web SiteWe use UPS for the majority of our orders. If you have a special request due to geographic location, feel free to call us toll free and we'll do our best to accomodate your order. Our site offers the UPS calculator, so you can see the estimated shipping costs based on the destination zip code. Security on our Web Site Sierra Sales offers the best available security for your online purchases. Our shopping cart technology, Product Cart is completely PCI compliant, meaning all personal information is separated from all credit card information. Visit this links below for more information on PCI Compliance and for Product Carts PCI compliance as well as a list of PCI compliant shopping carts. Our SSL certificate through Godaddy offers the latest in 128 bit encryption. To see our SSL certificates' status, click on the Godaddy graphic in the header. Warranties and ReturnsOur Product GuaranteeSierra Sales believes in keeping customers. We've been supplying humidifer parts for many customers who started buying from us online in 1994. We believe in making our customers happy, and part of that is our satisfaction guarantee. If you're not satisfied with your product or part, or if the product or part is damaged or unusable, we will happily return your money. Call us to let us know the problem, and if we can't fix your problem, simply ship the product back to us and we'll issue you a full refund. In addition, all Autoflo products carry a one year warranty. AutoFlo Product Line WarrantyAll parts of the AutoFlo® Humidifier are warranted to be free from defects in material and workmanship for a period of ONE (1) year from date of purchase as shown on purchaser's receipt. AutoFlo will replace free of charge, during the normal warranty period any warranted part which proves defective in material and/or workmanship under normal installation, use and service. Replacement parts may be obtained by returning the part, transportation charges prepaid, to the Service Center. Any injury to this humidifier as a result of misuse, abuse, neglect, accident, improper installation, or any other use violative of instructions furnished by us, will void the warranty. This warranty is limited to defective replacement parts only. Labor charges and/or damage incurred in installation or replacement, as well as incidental and consequential damages connected therewith, are excluded. As some states do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. In the event of a problem with warranty service or performance, you may be able to go to a small claims court, a state court, or a federal district court. This warranty gives you specific rights, and you may also have other rights which vary from state to state. In the event of a problem with warranty service or performance, you may be able to go to a small claims court, a state court, or a federal district court. EWC Controls Product Line WarrantyEWC Controls warrants its Ultra-Zone steam humidifier products to be free of any defect in material and workmanship for a period of one year from date of installation. All returns are subject to a restocking charge and MUST have prior authorization from EWC Controls to be returned. SPECIAL ORDER AND NON-STANDARD ITEMS ARE NOT RETURNABLE. EWC Controls will inspect all returned items. If found to be defective in material or workmanship, the item will be replaced or credited per customer request. All items must be sent freight pre-paid. Any item found not to be defective or out of warranty will be returned freight-collect. EWC Controls will not be liable for any special, indirect, incidental, or consequential damages, including but not limited to, labor charges of any character in connection with the sale, resale or use of the item. EWC Controls reserves the right to make changes without notice in design, application, and price in order to effect product improvement. Best Air Pro Product Line WarrantyAll parts for Best Air Pro products (except for humidifier evaporative pads, plates, and heat elements) are warranted to the original consumer purchaser to be free from defects in material and workmanship for a period of one (1) year from date of purchase as shown on purchaser's receipt. Lobb Product Line WarrantyAll parts for Lobb products (except for humidifier evaporative pads, plates, and heat elements) are warranted to the original consumer purchaser to be free from defects in material and workmanship for a period of two (2) year from date of purchase as shown on purchaser's receipt. Returns PolicyIf a product we've sold to you is under warranty, you may return it for a full refund or replacement product. If you have questions or suggestions, please contact us at: Sierra Sales and Service 
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